3 Ways to Help Your Staff Learn The Tips and Tricks to Use a New Technology
Do you want to update your working stature? Are you looking to integrate some sort of new technology in your work space, and want your staff operate it with perfection. Don’t worry, we got some tips and tricks to help you out.
Talk to Them
The greatest fear is that of the unknown, when people fail to understand something, they experience anxiety. This leads to other fears like making a fool of themselves in front of everyone by doing something room. You can dispel such underlying fears by sharing knowledge and help. You need to create an approachable air and pay attention to their body language when talking to them. When sharing tips and tricks, you should do the following:
- Maintain an open posture, and welcome them with head back, shoulders square and keeping arms uncrossed
- Smile often
- Maintain eye contact
- leave other distractions
Communication means connecting with others. You will have to find common grounds. Present your ideas through a personal story. Convey your emotion through story. This establishes credibility for oneself. You have to strike a balance between logic and emotion, this will convince the world to buy into your idea.
You need to connect with people who don’t understand your technological tips and tricks to improve efficiency. You have to understand their issues, and take interest in their disconnects.
Start with open ended questions about situations, and let them know what’s on their mind. If you are acting on an emergency situation, you have to be patient and allow people to vent on frustrations. You need to resist temptation to point obvious mistakes. Make people feel heard and validated by listening without interruption. Start with something like “I understand your situation, its fine but what you shared, we can find a way to tackle the issue”.